Online Pass + Lousy Customer Service = Fail

From Kotaku:

Reader Doug A. bought a copy of Medal of Honor: Warfighter in New York this week and discovered that while his game had the card, the card didn’t have a code.

Now, what happens next is just silly. Doug went to EA support, as he should, to inform a chat representative and ask for a code. He was given one—for Medal of Honor’s 2010 release. When he went back to EA support, “this time they refused to help me, saying that they had already given me a code,” Doug says. Trying to explain didn’t get him anywhere; evidently the rep didn’t understand the difference between the two products.

Wow. As if jumping through online pass code entry hoops isn’t bad enough, EA just had to put icing on that cake. Classy.

Buyer of both new and used games.
Leave a Reply

Your email address will not be published. Required fields are marked *